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What if I withdrew to the wrong address?

发布于 2026年3月2日更新于 2026年3月2日1 分钟阅读

Blockchain transactions are permanent and irreversible. If you withdrew crypto to the wrong address, we cannot reverse or recover the transaction. If the address doesn't belong to you, those funds are lost.

In such a case, 

1. Contact the recipient (if known) to request a return.
2. Reach out to our support team with your transaction details. While we can't reverse blockchain transactions, we can help verify what happened and provide guidance.

You can ensure the correct address by:

  1. Copy and paste addresses, never type them manually
  2. Send a small test amount first for large withdrawals
  3. Verify the blockchain network matches your destination wallet