If your withdrawal is pending, it means we are processing it or waiting for blockchain confirmation.
Common reasons for pending withdrawals:
1. Security review: We review all withdrawals to protect your account from unauthorized access. This usually takes just a few minutes.
2. Blockchain confirmation: Once sent to the blockchain, the network needs to confirm the transaction. This can take anywhere from a few minutes to 30 minutes depending on the cryptocurrency.
3. Network congestion: During busy periods, blockchain networks process transactions more slowly.
4. Additional verification required: Large withdrawals or unusual activity may trigger additional security checks.
5. Withdrawal hold: Recent deposits or password changes can trigger temporary holds.
What to do:
Check the status of your withdrawal in Transaction History. If it's been pending for more than 1 hour, contact our support team with your transaction details.