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Frequently Asked Questions

Frequently Asked Questions

My Account
What is mb.io?mb.io is a secure, regulated crypto exchange designed to make cryptocurrency trading simple, fast, and stress-free. Whether you're buying your first Bitcoin or managing a diversified portfolio, mb.io gives you the tools you need without the complexity.Built on institutional-grade security and backed by MultiBank Group, mb.io offers spot trading with competitive fees, MPC-powered custody, and a clean interface that adapts to your experience level. Trade with confidence knowing your assets are protected by the same security standards trusted by major financial institutions.How long does account verification take?Most verifications are completed within a few minutes.Once you submit your documents, our system reviews them automatically. If everything looks good, you'll be verified and ready to trade almost immediately.In some cases, we may need to review your documents manually. This can add a bit of time, but it's usually still done the same day.Why is my account verification pending?If your verification is taking longer than expected, here are a few common reasons: Document quality issues: Blurry photos, missing corners, or glare can slow things down.Mismatched information: The details on your documents need to match what you entered during signup.High volume: During busy periods, manual reviews can take a bit longer. If your verification has been pending for more than an hour, contact our support team. They'll check what's happening and help you get verified quickly. They're available 24/7 via live chat or email.
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