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Why can't I withdraw, or why is my withdrawal pending or requiring extra verification?

Published on Mar 29, 2026•1 min read

Common reasons withdrawals are blocked or delayed:

  1. Incomplete verification - identity verification must be completed before withdrawing
  2. Security hold - triggered by a recent deposit (funds may be held 24-72 hours), recent password reset (72-hour hold), or suspicious activity
  3. Insufficient balance - ensure you have enough to cover the withdrawal amount plus network fees
  4. Minimum not met - check the minimum withdrawal amount for your chosen asset
  5. Limit reached - daily or monthly withdrawal limits may apply based on your verification level
  6. Platform maintenance - the blockchain or mb.io may be temporarily unavailable

Additional verification may be required for large withdrawals (AML compliance), first-time withdrawals, unusual activity patterns, or regulatory requirements in your jurisdiction. Once verification is complete, your withdrawal will be processed - support is available 24/7 to assist.

If your withdrawal has been pending for more than 1 hour, contact support with your transaction details.

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