Question 1

What happens to my funds if I don't use my account for a long time?

Accepted Answer

Nothing. Your funds remain safe in your mb.io account, no matter how long it's been since you last logged in. There are no inactivity fees, and your account won't be closed automatically due to lack of use. Your crypto stays exactly where you left it.
That said, we recommend:
Logging in periodically to keep your account secure and up to dateKeeping your contact information current in case we need to reach youStaying informed about any platform updates or policy changes
Your funds are yours. They'll be waiting whenever you're ready to trade again.

Question 2

How do I change my registered phone number?

Accepted Answer

To change your registered phone number, contact our support team.
Your phone number is linked to your account security and verification, so we handle these changes with care. Here's what to do:
1. Open the mb.io app or website2. Go to Support3. Submit a request to change your phone number4. Provide your current phone number and the new number you want to use5. Verify your identity if required
Our team will process your request and update your account. You'll receive confirmation once the change is complete.

Question 3

How do I change my registered email address?

Accepted Answer

To change your registered email address, contact our support team.Your email is a critical part of your account security and identity verification, so we handle email changes carefully to prevent unauthorized access.
Here's what to do:
1. Open the mb.io app or website2. Go to Support3. Submit a request to change your email address4. Provide your current email and the new email you want to use5. Verify your identity (you may need to provide additional documentation)
Our team will review your request and guide you through the process. Once approved, you'll receive confirmation at both your old and new email addresses.

Question 4

Can I recover a closed account?

Accepted Answer

In most cases, no. Once an account is closed, it cannot be reopened.If you want to use mb.io again in the future, you'll need to create a new account and complete the verification process.
Before closing your account, make sure you've withdrawn all your funds and considered whether you might want to use mb.io again later. Account closure is permanent. If you have concerns or questions about closing your account, contact our support team. We're here to help you make the right decision.

Question 5

How do I close my account?

Accepted Answer

To close your mb.io account, contact our support team. Before closing, make sure to:
Withdraw all funds from your accountCancel any open ordersResolve any pending transactions
Once your account is closed, you won't be able to access it or recover any funds left in it. If you have assets remaining, our team will guide you through the withdrawal process before finalizing the closure.To request account closure:
Open the mb.io app or websiteGo to SupportSubmit a request to close your accountOur team will confirm and process your request
Account closures are typically completed within 24-48 hours.

Question 6

How do I close my account?

Accepted Answer

To close your mb.io account, contact our support team. Before closing, make sure to:
Withdraw all funds from your accountCancel any open ordersResolve any pending transactions
Once your account is closed, you won't be able to access it or recover any funds left in it. If you have assets remaining, our team will guide you through the withdrawal process before finalizing the closure.To request account closure:
Open the mb.io app or websiteGo to SupportSubmit a request to close your accountOur team will confirm and process your request
Account closures are typically completed within 24-48 hours.

Question 7

What is a secure digital wallet?

Accepted Answer

A secure digital wallet is where your cryptocurrency is stored on mb.io. Think of it like a bank account, but for crypto. Your wallet holds your Bitcoin, Ethereum, and other digital assets, and only you have access to it through your mb.io account.
What makes it secure?mb.io's digital wallet uses MPC custody and institutional-grade encryption to protect your funds. Your private keys are never stored in one place, and the majority of assets are kept in cold storage, offline and safe from hackers.
When you deposit crypto to mb.io, it goes into your secure digital wallet. When you trade, your assets move seamlessly within the platform. When you're ready to withdraw, you can send your crypto to any external wallet address you choose.
Simple to use. Built to protect.

Question 8

What security features does mb.io offer?

Accepted Answer

mb.io is built with security at its core. Here's what protects your account and funds:Account Security:
Strong password requirementsEmail and login notificationsAccount activity monitoringSecure session management
Transaction Security:
Withdrawal allowlists (restrict withdrawals to pre-approved addresses)Security holds on suspicious activityReal-time fraud detection
Asset Protection:
MPC-powered custodyCold storage for the majority of fundsInstitutional-grade encryptionRegular security audits
Regulatory Compliance:
Licensed and regulated by ASIC and VARAStrict KYC and AML proceduresTransparent operations
We take security seriously so you can trade with confidence.

Question 9

What is MPC custody and how does it work?

Accepted Answer

MPC stands for Multi-Party Computation. It's a cutting-edge security technology that protects your crypto without relying on a single private key. Traditional crypto wallets use one private key to access your funds. If that key is lost, stolen, or compromised, your crypto is at risk. With MPC custody, your private key is never stored as a single piece. Instead, it's split into multiple encrypted fragments, and those fragments are distributed across different secure locations. When you need to make a transaction, these fragments work together to authorize it, but they never come together in one place.
Why this matters: 
No single point of failure: Even if one fragment is compromised, your funds remain safeFaster transactions: MPC allows for quick, secure approvals without sacrificing securityInstitutional-grade protection: This is the same technology used by major financial institutions to safeguard billions in assets
You get the security of cold storage with the speed and convenience of hot wallets.

Question 10

How does mb.io protect my funds?

Accepted Answer

mb.io uses multiple layers of security to keep your funds safe:
1. MPC Custody: Your crypto is stored using Multi-Party Computation (MPC) technology. This means your private keys are split into encrypted fragments and distributed across secure locations. That way there's no single point of failure.2. Cold Storage: The majority of user funds are kept offline in cold storage, away from internet-based threats.3. Regulatory Compliance: mb.io operates under strict regulations from ASIC and VARA, ensuring we meet the highest standards for financial security and transparency.4. Secure Infrastructure: Our platform is built with institutional-grade security protocols, continuous monitoring, and regular security audits.5. Encryption: All sensitive data is encrypted in transit and at rest, protecting your information from unauthorized access.
Your funds are protected by the same security standards trusted by major financial institutions.

Question 11

What should I do if I suspect unauthorized activity on my account?

Accepted Answer

If you notice anything suspicious, act fast and contact our support team right away.
Steps to take:
1. Change your password immediately (if you still have access to your account)2. Contact mb.io support via live chat or email and report the activity3. Review your transaction history to identify any unauthorized trades or withdrawals4. Check your email for any unfamiliar login notifications or account changes
Our team will investigate, secure your account, and work with you to resolve the issue.
To prevent unauthorized access in the future:
Use a strong, unique passwordEnable login notificationsNever share your password or account details with anyoneBe cautious of phishing emails or fake websites claiming to be mb.io

Question 12

What should I do if my account is locked?

Accepted Answer

If your account is locked, contact our support team immediately.Accounts are typically locked for security reasons, such as:
Multiple failed login attemptsSuspicious activity detectedA security hold triggered by unusual transactions
To unlock your account:
1. Reach out to mb.io support via live chat or email2. Verify your identity (you may need to provide additional documentation)3. Our team will review your account and unlock it once everything is confirmed
We're here 24/7 to help you regain access quickly and securely.

Question 13

How do I reset my password?

Accepted Answer

On the mb.io app:
Open the app and tap the human icon in the upper left cornerTap SecuritySelect Change PasswordEnter your current password, then create and confirm your new passwordSave your changes
Forgot your password?If you can't remember your current password, tap "Forgot Password" on the login screen. We'll send you a reset link via email. Follow the instructions to create a new password and regain access to your account.Choose a strong password with a mix of letters, numbers, and symbols. Don't reuse passwords from other accounts.

Question 14

How do I update my personal information?

Accepted Answer

To update your personal information, contact our support team.Certain details like your name, address, and phone number are tied to your verified identity and regulatory compliance, so we handle these changes carefully to keep your account secure.
Here's what to do:
Open the mb.io app or websiteGo to Support or tap the Help iconSubmit a request to update your informationInclude the details you need to change and any supporting documents if required (for example, proof of address for an address change)
Our team will review your request and guide you through the process. Most updates are completed within 24 hours.

Question 15

Can I have multiple accounts?

Accepted Answer

No, each person is allowed one mb.io account. This policy helps us maintain security, comply with regulations, and prevent fraudulent activity. If we detect multiple accounts linked to the same person, we may suspend or close those accounts. If you need to access different features or services, everything you need is available within your single mb.io account.

Question 16

What countries is mb.io available in?

Accepted Answer

mb.io is available in many countries worldwide, but eligibility depends on local regulations and licensing requirements.
To check if mb.io is available in your country:
1. Visit mb.io or download the app2. Start the signup process3. Enter your country during registration
If mb.io isn't available in your region yet, you'll see a message letting you know. We're actively working to expand our reach and bring secure, simple crypto trading to more people around the world.
For specific regulatory questions about your country, contact our support team.

Question 17

Why is my account verification pending?

Accepted Answer

If your verification is taking longer than expected, here are a few common reasons:
Document quality issues: Blurry photos, missing corners, or glare can slow things down.Mismatched information: The details on your documents need to match what you entered during signup.High volume: During busy periods, manual reviews can take a bit longer.
If your verification has been pending for more than an hour, contact our support team. They'll check what's happening and help you get verified quickly. They're available 24/7 via live chat or email.

Question 18

How long does account verification take?

Accepted Answer

Most verifications are completed within a few minutes. Once you submit your documents, our system reviews them automatically. If everything looks good, you'll be verified and ready to trade almost immediately. In some cases, we may need to review your documents manually. This can add a bit of time, but it's usually still done the same day.

Question 19

What documents do I need to verify my account?

Accepted Answer

To verify your account, you'll need two things:
1. Proof of Identity
Government-issued ID (passport, driver's license, or national ID card)Make sure your document is valid and clearly shows your photo and details.
2. Proof of Address
Recent utility bill, bank statement, or government-issued document.Must show your full name and current address.Should be dated within the last 3 months.
The exact requirements may vary slightly depending on your region and the regulatory entity overseeing your account, but these two categories cover most cases. Upload clear, readable photos or scans. Make sure all four corners of the document are visible and there's no glare.

Question 20

How do I create an account on mb.io?

Accepted Answer

Getting started on mb.io is quick and straightforward:
Download the mb.io app from the App Store or Google Play, or visit mb.io on your web browser.
Tap "Sign Up" or "Create Account".
Enter your email address and create a secure password.Verify your email by entering the code we send you.
Enter your phone number and verify the OTP code we send you.
Complete your profile with basic information.
That's it. You're ready to start exploring crypto.To unlock full trading and withdrawal features, you'll need to complete identity verification. This takes just a few minutes.

Question 21

What is mb.io?

Accepted Answer

mb.io is a secure, regulated crypto exchange designed to make cryptocurrency trading simple, fast, and stress-free. Whether you're buying your first Bitcoin or managing a diversified portfolio, mb.io gives you the tools you need without the complexity.Built on institutional-grade security and backed by MultiBank Group, mb.io offers spot trading with competitive fees, MPC-powered custody, and a clean interface that adapts to your experience level. Trade with confidence knowing your assets are protected by the same security standards trusted by major financial institutions.

Question 22

Are there fees when buying crypto with a card?

Accepted Answer

Yes, there are fees when buying crypto with a credit or debit card. The total amount charged to your card includes the crypto purchase price and the fee. 
Our fees are for:

Payment processing, which range from 2-4% based on the payment provider and region. 
Instant crypto delivery
Security and fraud protection

To check your fees before purchase:

Select the crypto and amount you want to purchase
Choose your payment method (credit or debit card)
Review the transaction summary, the fee will be clearly listed

But no hidden fees. We offer full transparency.

Question 23

How long does a card payment take to process?

Accepted Answer

After you complete the purchase, your payment is authorized within seconds The crypto you bought is credited to your mb.io wallet immediately.
Though sometimes processing may take a few minutes due to, bank verification requirements, payment provider processing times or security checks.
But if your payment is still pending after 10 minutes, contact our support team with your transaction details.

Question 24

Why was my card payment declined?

Accepted Answer

If your card payment was declined, here are the most common reasons:
1. Insufficient funds: Make sure your card has enough balance to cover the purchase amount plus any fees.2. Card not enabled for international transactions: mb.io processes payments internationally. Contact your bank to enable international or online purchases.3. Bank blocking crypto purchases: Some banks restrict cryptocurrency transactions. Call your bank to authorize the payment or use a different card.4. Incorrect card details: Double-check your card number, expiration date, CVV, and billing address.5. Daily or transaction limits: Your bank may have limits on how much you can spend per day or per transaction. Contact your bank to increase limits if needed.6. Card expired: Verify your card is still valid and hasn't expired.
What to do:If your payment continues to be declined after checking these issues, contact your bank to confirm there are no restrictions on your card. You can also try using a different card or payment method.If you need further assistance, reach out to our support team.

Question 25

How do I buy crypto with a credit or debit card?

Accepted Answer

Buying crypto on mb.io with a credit or debit card  is fast and easy:
1. Open the mb.io app, choose the desired cryptocurrency and tap Buy2. Enter the amount to purchase and select Credit/Debit Card as your payment method3. Add your payment details and confirm the transaction
Your crypto will be credited/debited within minutes after the payment is processed. 
Please ensure:

Your credit card is enabled for international transactions
Some banks may decline crypto purchases, contact your bank if this happens
Check the fees before confirming your purchase

Question 26

Are there any fees for depositing crypto?

Accepted Answer

No, we do not charge fees for crypto deposits.However, you will pay network fees (gas fees) to the blockchain when you send crypto from an external wallet or exchange to mb.io. These fees are paid to the blockchain network, not to mb.io.
The network fee amount depends on:

The cryptocurrency you're depositing
The blockchain network you're using
Current network congestion

You'll see the network fee in your external wallet before you confirm the transaction.

Question 27

What if I sent crypto on the wrong network?

Accepted Answer

If you sent crypto on the wrong network, your funds won't arrive in your mb.io wallet.For example, if you selected the ERC-20 network on mb.io but sent USDT on the TRC-20 network, the funds won't show up.
Contact our support team immediately with the following details:

The cryptocurrency you sent
The network you selected on mb.io
The network you actually sent on
Your transaction hash (TXID)
The amount sent

Our team will investigate. In some cases, we may be able to recover funds sent on the wrong network, but this is not guaranteed and can take time.
Always verify that the network you're sending from matches the network on mb.io before confirming the transaction.

Question 28

What if I sent crypto to the wrong address?

Accepted Answer

Unfortunately, if you sent crypto to the wrong address, mb.io cannot recover it.
Blockchain transactions can't be reversed, canceled, or redirected. If the address you sent to doesn't belong to mb.io or isn't controlled by you, those funds are lost.
To avoid this in the future:

Always double-check the deposit address before sending
Use the copy button or QR code to avoid typing errors
Send a small test amount first if you're depositing a large sum
Verify the blockchain network matches

If you sent crypto to the wrong mb.io deposit address (for example, sent BTC to your ETH address), contact support immediately. Recovery is not guaranteed.

Question 29

What are network fees and who pays them?

Accepted Answer

Network fees (also called gas fees or transaction fees) are charges paid to the blockchain network to process your transaction. They're not controlled or collected by mb.io.
Who pays network fees?

For deposits: You (the sender) pay the network fee when you send crypto to mb.io from an external wallet or exchange.
For withdrawals: You pay the network fee when you withdraw crypto from mb.io to an external address. This fee is deducted from the amount you're withdrawing.

Why do network fees exist?
Blockchain networks require miners or validators to confirm transactions. Network fees compensate them for their work. The fee amount depends on:

Network congestion (busier networks = higher fees)
Transaction speed (faster confirmation = higher fees)
The blockchain you're using (Ethereum fees are typically higher than Tron, for example)

mb.io displays the network fee before you complete any transaction, so you know exactly what you'll pay.

Question 30

What blockchain networks does mb.io support?

Accepted Answer

mb.io supports multiple blockchain networks to give you flexibility and lower fees when depositing crypto.
Commonly supported networks include:

ERC-20 (Ethereum network)
TRC-20 (Tron network)
BEP-20 (BNB Smart Chain)
Bitcoin network (for BTC)
Native networks for various cryptocurrencies

The available networks vary by cryptocurrency. When you select a crypto to deposit, you'll see all supported networks for that asset.
Choosing the right network:

ERC-20: Widely supported but can have higher fees
TRC-20: Lower fees and faster transactions
BEP-20: Balance of speed and cost

Ensure your selection matches the network you're sending from. Sending crypto on the wrong network can result in lost funds.

Question 31

Can I generate a new deposit address?

Accepted Answer

In most cases, you don't need to generate a new receiving address. Your existing receiving address works for all deposits of that cryptocurrency.
However, if you need a new address for security or organizational reasons, contact our support team. They'll assist you in generating a fresh receiving address for your account.
Keep in mind:

Your old receiving address will remain valid and active
You can use multiple addresses for the same cryptocurrency
All funds to any of your addresses will appear in your mb.io wallet

Question 32

What is a deposit address?

Accepted Answer

A deposit address is a unique wallet address that belongs to your mb.io account.
 When you want to add cryptocurrency, you send it to this address, and it shows up in your mb.io wallet. Each cryptocurrency has its own address. For example, your Bitcoin receiving address is different from your Ethereum address.
Important security notes:

Only send the matching cryptocurrency to each address (send BTC to your BTC address, ETH to your ETH address, etc.)
Make sure the blockchain network matches (ERC-20, TRC-20, BEP-20, etc.)
Never share your deposit address private keys with anyone
Always copy the full address or use the QR code to avoid typos

Question 33

How long will my funds take to appear?

Accepted Answer

Most crypto funds arrive within a few minutes, but it depends on the blockchain network you're using.
Typical deposit times:

Bitcoin (BTC): 10-60 minutes
Ethereum (ETH): 5-10 minutes
USDT (ERC-20): 5-10 minutes
USDT (TRC-20): 5-10 minutes

These times can vary based on:

Network congestion: When the blockchain is busy, transactions take longer
Gas fees: Higher fees can speed up confirmation times
Required confirmations: mb.io requires a certain number of blockchain confirmations before crediting your account for security reasons

You can track your deposit by checking the transaction status on a blockchain explorer using your transaction hash (TXID).

Question 34

What cryptocurrencies can I add?

Accepted Answer

mb.io supports funds for a wide range of cryptocurrencies, including:

Bitcoin (BTC)
Ethereum (ETH)
USDT (Tether)
USDC (USD Coin)and more

To see the full list of supported cryptocurrencies:
1. On the mb.io app, tap Add Funds2. Select Crypto3. Browse or search for the asset you want to deposit
If you don't see a specific cryptocurrency listed, it may not be supported yet. We're constantly adding new assets, so check back regularly or contact support if you have a specific request.

Question 35

How do I add funds to my mb.io account?

Accepted Answer

Adding funds to mb.io is simple:
1. On the mb.io app, tap Add funds and select Crypto2. Choose the cryptocurrency you want to add and the blockchain network3. Copy your unique wallet address or scan the QR code4. Go to your external wallet or exchange and send crypto to this address
Funds will appear in your mb.io wallet after the blockchain confirms the transaction. Confirmation times vary by network, but most deposits arrive within a few minutes.
Important: Always double-check the network and address before sending. Crypto sent to the wrong network or address cannot be recovered.

Question 36

What if I withdrew to the wrong address?

Accepted Answer

Blockchain transactions are permanent and irreversible. If you withdrew crypto to the wrong address, we cannot reverse or recover the transaction. If the address doesn't belong to you, those funds are lost.
In such a case, 
1. Contact the recipient (if known) to request a return.2. Reach out to our support team with your transaction details. While we can't reverse blockchain transactions, we can help verify what happened and provide guidance.
You can ensure the correct address by:

Copy and paste addresses, never type them manually
Send a small test amount first for large withdrawals
Verify the blockchain network matches your destination wallet

Question 37

Why does my withdrawal require additional verification?

Accepted Answer

Additional verification may be required to protect your account and comply with regulations.
Common reasons for additional verification:1. A large withdrawal amount will trigger verification to prevent fraud and ensure compliance with anti-money laundering (AML) regulations.2. First-time withdrawal may require additional checks.3. If we suspect unusual activity, we may ask for verification.4. Regulatory compliance in  certain jurisdictions for specific transaction types or amounts.5. If we detect potential security risks, we'll verify your details.
Once verification is complete, your withdrawal will be processed. Our support team is available 24/7 to help you through the process.

Question 38

Why is my withdrawal pending?

Accepted Answer

If your withdrawal is pending, it means we are processing it or waiting for blockchain confirmation.
Common reasons for pending withdrawals:1. Security review: We review all withdrawals to protect your account from unauthorized access. This usually takes just a few minutes.2. Blockchain confirmation: Once sent to the blockchain, the network needs to confirm the transaction. This can take anywhere from a few minutes to 30 minutes depending on the cryptocurrency.3. Network congestion: During busy periods, blockchain networks process transactions more slowly.4. Additional verification required: Large withdrawals or unusual activity may trigger additional security checks.5. Withdrawal hold: Recent deposits or password changes can trigger temporary holds.
What to do:Check the status of your withdrawal in Transaction History. If it's been pending for more than 1 hour, contact our support team with your transaction details.

Question 39

Is there a maximum withdrawal amount?

Accepted Answer

Yes, withdrawal limits are applied based on your account verification level and regulatory requirements.
These depend on:
Verification level: Verified accounts have higher limitsDaily limits: Maximum amount you can withdraw per 24-hour periodMonthly limits: Maximum amount you can withdraw per 30-day period
To check your withdrawal limits:

Open the mb.io app
Go to Account or Profile
View your current limits and verification status

If you need to withdraw more than your current limit, you may need to complete additional verification. Contact support for large withdrawals.

Question 40

Is there a minimum withdrawal amount?

Accepted Answer

Yes, each cryptocurrency has a minimum withdrawal amount. The minimum varies by cryptocurrency and network. For example:
Bitcoin (BTC): 0.001 BTCEthereum (ETH): 0.01 ETHUSDT (TRC-20): 10 USDT
To check the minimum withdrawal for a specific cryptocurrency:
1. On the mb.io app, tap Withdraw2. Select Crypto3. Choose your cryptocurrency and network
The minimum withdrawal amount will be displayed on the screen. You can withdraw below the minimum.

Question 41

What are withdrawal fees?

Accepted Answer

Withdrawal fees cover the network fees (gas fees) required to process your transaction on the blockchain.
How withdrawal fees work:
The fee is deducted from the amount you're withdrawingThe fee varies by cryptocurrency and networkFees fluctuate based on network congestion
Example:If you withdraw 1 ETH and the network fee is 0.005 ETH, you'll receive 0.995 ETH in your destination wallet.
We will show you the exact withdrawal fee before you confirm the transaction, so you'll always know what you're paying.

Question 42

Why can't I withdraw my crypto?

Accepted Answer

If you're unable to withdraw, it could be because:
1. Account verification incomplete: You need to complete identity verification before withdrawing. Check your account status and finish any pending verification steps.
2. Withdrawal on hold: Your account may have a security hold due to:
Recent deposit (funds may be on hold for 24-72 hours)Recent password reset (72-hour hold for security)Suspicious activity detected
3. Insufficient balance: You must  have enough crypto to cover the withdrawal amount plus network fees.
4. Minimum withdrawal not met: Each cryptocurrency has a minimum withdrawal amount. Check that you're withdrawing at least the minimum required.
5. Withdrawal limit reached: Daily or monthly withdrawal limits may apply based on your verification level.
6. Technical issue: The blockchain network or mb.io platform may be undergoing maintenance.
What to do: Check your account status and transaction history for any holds or restrictions. If the issue persists, contact our support team for assistance.

Question 43

How long does a crypto withdrawal take?

Accepted Answer

Most crypto withdrawals are processed within a few minutes, but it depends on the blockchain network and our own security checks.
Typical withdrawal times:

Bitcoin (BTC): 10-60 minutes
Ethereum (ETH): 5-10 minutes
USDT (ERC-20): 5-10 minutes
USDT (TRC-20): 5-10 minutes

Factors that affect withdrawal time:
mb.io processing: We review withdrawals for security before broadcasting them to the blockchainBlockchain confirmation: The network needs to confirm the transactionNetwork congestion: Busy networks can slow down processingSecurity holds: New accounts or large withdrawals may require additional verification
You can track your withdrawal status in the app under Transaction History. You can also track it using a blockchain explorer with your transaction hash (TXID).

Question 44

How do I make a withdrawal?

Accepted Answer

Withdrawing crypto from mb.io is straightforward:
1. On the mb.io app, tap Withdraw and select Crypto2. Choose the cryptocurrency you want to withdraw and select the blockchain network3. Enter the withdrawal address and the amount you want to withdraw4. Review the transaction details, including network fees and confirm the withdrawal
Your crypto will be sent to the destination address.  Most withdrawals are completed within minutes, though it varies. 
Important: Always check the withdrawal address and network. Crypto sent to the wrong address cannot be recovered.

Question 45

Where can I see my trading history?

Accepted Answer

You can view your complete trading history in the Wallet tab.To access your trading history:
1. On the mb.io app, tap the Wallet tab at the bottom of the screen2. Scroll down to see Transactions

Question 46

How do I view real-time price updates?

Accepted Answer

Real-time price updates are built into the mb.io app. Prices refresh automatically as the market moves.
Where to see real-time prices:1. Home screenThe main dashboard shows live prices for popular cryptocurrencies.2. Explore tabBrowse all available assets with real-time pricing, trending coins, and performance data.3. Single Asset ViewTap any cryptocurrency to see detailed real-time price information, including:
Current price24-hour price change24-hour high and lowLive price chart
Prices update every few seconds, so you're always seeing the latest market data.

Question 47

What cryptocurrencies can I trade on mb.io?

Accepted Answer

mb.io supports trading for a wide range of popular cryptocurrencies, including:
Bitcoin (BTC)Ethereum (ETH)Tether (USDT)USD Coin (USDC)And many other digital assets
The full list of available cryptocurrencies is constantly growing as we add new assets based on demand and liquidity.To see all tradable cryptocurrencies:
Open the mb.io appTap Explore to browse trending and available assetsOr use the search function to find a specific cryptocurrency
Each asset shows real-time price data, 24-hour performance, and market information to help you make informed decisions.

Question 48

What is the Convert feature and how do I use it?

Accepted Answer

Convert lets you instantly swap one cryptocurrency for another without placing a traditional trade.
How it works:
Instead of selling one crypto and buying another in two separate steps, Convert does it all at once. No order books, no waiting for matches. Just instant exchange at the current market rate.How to use Convert:
1. On the mb.io app, tap Convert and select the crypto you want to convert from2. Select the crypto you want to convert to and enter the amount3. Review the details and confirm your conversion
Your new crypto appears in your wallet instantly. It's the fastest way to rebalance your portfolio or switch between assets.
When to use Convert:
Quick portfolio rebalancingSwitching between cryptocurrencies without multiple stepsTaking advantage of market movements without complex trading
Example:If you hold Ethereum but want Bitcoin, use Convert to swap ETH for BTC in seconds. No need to sell ETH and buy BTC separately.

Question 49

How do I sell cryptocurrency on mb.io?

Accepted Answer

Selling crypto on mb.io is just as simple as buying:
1. Select the cryptocurrency you want to sell2. Enter how much you want to sell3. Review the details and confirm your sale
Your funds are available in your wallet immediately after the transaction is complete.

Question 50

How do I buy cryptocurrency on mb.io?

Accepted Answer

Buying crypto on mb.io takes just three simple steps:
1. Select the cryptocurrency you want to buy (Bitcoin, Ethereum, USDT, etc.)2. Enter how much you want to buy and choose your payment method (debit card, credit card, or crypto)3. Review the details and confirm your purchase
Your crypto is credited to your mb.io wallet instantly.

Question 51

Where can I ﬁnd the most up-to-date fee information?

Accepted Answer

The latest fee schedules for trading, deposits, and withdrawals are always kept up to date on this page, and are also displayed in-app or on the website at the time of your transaction.

Question 52

Can I see a breakdown of my fees?

Accepted Answer

Yes. A full breakdown of any applicable fees, including trading fees, deposit fees, and withdrawal fees will be clearly displayed within the app or website before you conﬁrm your transaction or trade.

Question 53

What is the diﬀerence between network fees and exchange fees?

Accepted Answer

Exchange fees are charged by mb.io for executing trades or processing transactions on the platform.

Network fees are charges imposed by the blockchain network itself to validate and process crypto transactions. These are separate from exchange fees and are incorporated into the withdrawal fee displayed at the time of processing.

Question 54

What are network fees and who pays them?

Accepted Answer

Network fees (also known as blockchain fees) are charges imposed by the underlying cryptocurrency network to process and conﬁrm transactions on the blockchain. These fees are not set by mb.io and are paid by the user. They are reﬂected in the withdrawal fee applied at the time of your transaction.

Question 55

Are there fees for withdrawing AED?

Accepted Answer

Yes. The withdrawal fee for AED is a ﬁxed charge of 6 AED per transaction.

Question 56

What are the withdrawal fees for crypto assets?

Accepted Answer

Withdrawal fees are ﬁxed per asset. 
These fees are subject to change and will always be displayed at the time of withdrawal.
Current fees are as follows:

Asset

Fee

AAVE

0.07

ADA

1

ALGO

0.1

ATOM

0.5

AVAX

0.16

BCH

0.0006

BTC

0.0005

COMP

0.14

DAI

4

DOGE

10

DOT

0.01

ETC

0.09

ETH

0.0015

FTM

1

LINK

0.364026

LTC

0.0011

MANA

25

MBG

3

POL

1.5

SAND

30

SHIB

750,000

SOL

0.01

TRX

1.1

UNI

1

USDC

6

USDT

3

USDTRX

1

XDC

10

XRP

0.5

AED

6

Question 57

Are withdrawal fees the same regardless of how much I withdraw?

Accepted Answer

Yes. Withdrawal fees are a ﬁxed amount per transaction and are independent of the withdrawal amount. The same fee applies whether you are withdrawing a small or large amount.

Question 58

Are there withdrawal fees?

Accepted Answer

Yes, all withdrawal methods are subject to fees, which vary depending on the asset and method selected. Fees are a ﬁxed amount per transaction, independent of the withdrawal amount. The applicable fee will be clearly displayed before you submit your withdrawal request.

Question 59

Do deposit fees change over time?

Accepted Answer

Yes. Deposit fees are subject to change as they are tied to payment gateway and acquiring bank rates. Any applicable fee will always be communicated to you clearly at the time of your deposit.

Question 60

Are there fees for depositing via card?

Accepted Answer

Yes, card deposit fees vary depending on your jurisdiction, payment gateway, currency, and payment method (Apple Pay, Google Pay, or card). Fees are subject to change and will always be clearly shown before you complete your deposit.

Question 61

Are crypto deposits free?

Accepted Answer

Yes. All cryptocurrency deposits are free of charge on mb.io.

Question 62

Are there deposit fees?

Accepted Answer

Any applicable fees will be clearly displayed at the time of deposit on our app or website.

Question 63

Can I get 100% oﬀ my trading fees?

Accepted Answer

Yes! By holding 100,000 or more MBG tokens in your account, you qualify for a 100% trading fee discount, meaning you pay zero trading fees.

Question 64

How does the MBG token holding discount work?

Accepted Answer

Holding MBG tokens in your account entitles you to a discount on your trading fees. The more MBG tokens you hold, the greater your discount:

MBG Held

Discount

1,000

10%

5,000

20%

25,000

30%

50,000

40%

100,000

100%

The MBG holding discount is applied on top of any volume or manual discount already applied to your fees.

FAQs