استكشف
المميزات
الشركة
الدعم
$MBG
تسجيل الدخول
إنشاء حساب
رفيقك في التداول على مدار الساعة
لديك أسئلة؟
نحن دائمًا هنا!
إجراءات سريعة
What is mb.io?
What is the Convert feature and how do I use it?
How do I add funds to my mb.io account?
What is a deposit address?
What cryptocurrencies can I trade on mb.io?
What fees does mb.io charge?
What is the trading fee structure?
الأسئلة الشائعة
عرض المزيد
My Account
What is mb.io?
mb.io is a secure, regulated crypto exchange designed to make cryptocurrency trading simple, fast, and stress-free. Whether you're buying your first Bitcoin or managing a diversified portfolio, mb.io gives you the tools you need without the complexity.Built on institutional-grade security and backed by MultiBank Group, mb.io offers spot trading with competitive fees, MPC-powered custody, and a clean interface that adapts to your experience level. Trade with confidence knowing your assets are protected by the same security standards trusted by major financial institutions.
How long does account verification take?
Most verifications are completed within a few minutes.Once you submit your documents, our system reviews them automatically. If everything looks good, you'll be verified and ready to trade almost immediately.In some cases, we may need to review your documents manually. This can add a bit of time, but it's usually still done the same day.
Why is my account verification pending?
If your verification is taking longer than expected, here are a few common reasons: Document quality issues: Blurry photos, missing corners, or glare can slow things down.Mismatched information: The details on your documents need to match what you entered during signup.High volume: During busy periods, manual reviews can take a bit longer. If your verification has been pending for more than an hour, contact our support team. They'll check what's happening and help you get verified quickly. They're available 24/7 via live chat or email.
Adding Funds
What cryptocurrencies can I add?
mb.io supports funds for a wide range of cryptocurrencies, including: Bitcoin (BTC) Ethereum (ETH) USDT (Tether) USDC (USD Coin)and more To see the full list of supported cryptocurrencies: 1. On the mb.io app, tap Add Funds2. Select Crypto3. Browse or search for the asset you want to deposit If you don't see a specific cryptocurrency listed, it may not be supported yet. We're constantly adding new assets, so check back regularly or contact support if you have a specific request.
How long will my funds take to appear?
Most crypto funds arrive within a few minutes, but it depends on the blockchain network you're using. Typical deposit times: Bitcoin (BTC): 10-60 minutes Ethereum (ETH): 5-10 minutes USDT (ERC-20): 5-10 minutes USDT (TRC-20): 5-10 minutes These times can vary based on: Network congestion: When the blockchain is busy, transactions take longer Gas fees: Higher fees can speed up confirmation times Required confirmations: mb.io requires a certain number of blockchain confirmations before crediting your account for security reasons You can track your deposit by checking the transaction status on a blockchain explorer using your transaction hash (TXID).
What blockchain networks does mb.io support?
mb.io supports multiple blockchain networks to give you flexibility and lower fees when depositing crypto. Commonly supported networks include: ERC-20 (Ethereum network) TRC-20 (Tron network) BEP-20 (BNB Smart Chain) Bitcoin network (for BTC) Native networks for various cryptocurrencies The available networks vary by cryptocurrency. When you select a crypto to deposit, you'll see all supported networks for that asset. Choosing the right network: ERC-20: Widely supported but can have higher fees TRC-20: Lower fees and faster transactions BEP-20: Balance of speed and cost Ensure your selection matches the network you're sending from. Sending crypto on the wrong network can result in lost funds.
Withdrawing funds
Why can't I withdraw my crypto?
If you're unable to withdraw, it could be because: 1. Account verification incomplete:You need to complete identity verification before withdrawing. Check your account status and finish any pending verification steps. 2. Withdrawal on hold: Your account may have a security hold due to: Recent deposit (funds may be on hold for 24-72 hours)Recent password reset (72-hour hold for security)Suspicious activity detected 3. Insufficient balance: You must have enough crypto to cover the withdrawal amount plus network fees. 4. Minimum withdrawal not met:Each cryptocurrency has a minimum withdrawal amount. Check that you're withdrawing at least the minimum required. 5. Withdrawal limit reached:Daily or monthly withdrawal limits may apply based on your verification level. 6. Technical issue:The blockchain network or mb.io platform may be undergoing maintenance. What to do:Check your account status and transaction history for any holds or restrictions. If the issue persists, contact our support team for assistance.
What are withdrawal fees?
Withdrawal fees cover the network fees (gas fees) required to process your transaction on the blockchain. How withdrawal fees work: The fee is deducted from the amount you're withdrawingThe fee varies by cryptocurrency and networkFees fluctuate based on network congestion Example:If you withdraw 1 ETH and the network fee is 0.005 ETH, you'll receive 0.995 ETH in your destination wallet. We will show you the exact withdrawal fee before you confirm the transaction, so you'll always know what you're paying.
Is there a minimum withdrawal amount?
Yes, each cryptocurrency has a minimum withdrawal amount.The minimum varies by cryptocurrency and network. For example: Bitcoin (BTC): 0.001 BTCEthereum (ETH): 0.01 ETHUSDT (TRC-20): 10 USDT To check the minimum withdrawal for a specific cryptocurrency: 1. On the mb.io app, tap Withdraw2. Select Crypto3. Choose your cryptocurrency and network The minimum withdrawal amount will be displayed on the screen.You can withdraw below the minimum.
Trading
How do I buy cryptocurrency on mb.io?
Buying crypto on mb.io takes just three simple steps: 1. Select the cryptocurrency you want to buy (Bitcoin, Ethereum, USDT, etc.)2. Enter how much you want to buy and choose your payment method (debit card, credit card, or crypto)3. Review the details and confirm your purchase Your crypto is credited to your mb.io wallet instantly.
How do I sell cryptocurrency on mb.io?
Selling crypto on mb.io is just as simple as buying: 1. Select the cryptocurrency you want to sell2. Enter how much you want to sell3. Review the details and confirm your sale Your funds are available in your wallet immediately after the transaction is complete.
Where can I see my trading history?
You can view your complete trading history in the Wallet tab.To access your trading history: 1. On the mb.io app, tap the Wallet tab at the bottom of the screen2. Scroll down to see Transactions
Trading Fees
What are network fees and who pays them?
Network fees (also known as blockchain fees) are charges imposed by the underlying cryptocurrency network to process and confirm transactions on the blockchain. These fees are not set by mb.io and are paid by the user. They are reflected in the withdrawal fee applied at the time of your transaction.
What is the difference between a Maker and a Taker fee?
A Maker fee applies when you place a Limit order, which "makes" liquidity on the market. A Taker fee applies when you place a Market order, which "takes" liquidity from the market. Taker fees are generally higher than Maker fees.
How much are trading fees?
Trading fees are a percentage of your trade volume. The base rate depends on your order type and trading pair: Fiat pairs: Maker 0.3% / Taker 0.5% Fiat-Crypto pairs: Maker 0.15% / Taker 0.25% Discounts may apply based on your 30-day rolling trade volume or MBG token holdings.
Features
What notifications can I receive from mb.io?
mb.io sends notifications to keep you informed and in control of your account and portfolio. You have full control over which notifications you receive.Types of notifications: 1. Price alerts: Get notified when a cryptocurrency reaches your target price. 2. Market updates:Stay informed about major price movements, trending assets, and market news. 3. Account security:Receive alerts for - New logins from unrecognized devicesPassword changesEmail or phone number updatesWithdrawal requests 4. Transaction confirmations: Get notified when - Deposits are credited to your accountWithdrawals are processedTrades are completed 5. Promotions and featuresLearn about new listings, platform updates, special offers, and exclusive opportunities. 6. VIP and MBG updates: If you hold MBG or have VIP status, receive notifications about tier changes, exclusive benefits, and rewards.
What is the Explore feature?
Explore is your discovery hub for cryptocurrencies on mb.io.Instead of scrolling through endless lists or guessing what to trade, Explore highlights assets that matter most right now: trending coins, top performers, rising stars, and opportunities tailored to current market conditions. What you'll find in Explore: Trending cryptocurrencies - See what's moving and gaining attentionTop performers - Assets with the biggest price changes in the last 24 hoursPopular assets - The most traded cryptocurrencies on mb.ioNew listings - Recently added tokens and coins Tap any asset to dive into detailed price charts, market data, and real-time performance metrics. From there, you can buy, sell, or convert in just a few taps. Explore makes it easy to discover opportunities without the noise.
How do I discover trending cryptocurrencies?
Finding trending cryptocurrencies on mb.io is simple: Open the mb.io appTap the Explore tabBrowse the Trending section Here you'll see cryptocurrencies that are gaining traction based on: Price movementTrading volumeMarket buzzCommunity activity Each trending asset shows: Current price24-hour price change (percentage and dollar amount)Live performance chartQuick access to buy, sell, or view more details Trending assets update in real time, so you're always seeing what's hot in the market right now.
Regulations
Is mb.io regulated?
Yes, mb.io is fully regulated and operates under strict regulatory oversight.mb.io is licensed and regulated by: ASIC (Australian Securities and Investments Commission)VARA (Virtual Assets Regulatory Authority) Both licenses ensure that mb.io meets the highest standards for security, transparency, compliance, and investor protection.Operating under these regulatory frameworks means mb.io is subject to: Regular audits and compliance reviewsStrict capital requirementsAnti-money laundering (AML) and know-your-customer (KYC) protocolsConsumer protection standardsOperational transparency requirements Your funds and data are protected by the same regulatory standards that govern major financial institutions worldwide.
Is mb.io licensed by ASIC?
Yes, mb.io is licensed by the Australian Securities and Investments Commission (ASIC). ASIC is one of the most respected financial regulators in the world, known for its stringent standards and robust oversight of financial services.What ASIC regulation means for you: Your funds are protected under Australian financial services regulationsmb.io must maintain strict compliance with capital adequacy requirementsRegular audits ensure operational transparency and securityStrong consumer protection standards apply to all transactionsAdherence to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations ASIC regulation gives you confidence that mb.io operates to the highest standards of integrity and security.
How is mb.io related to MultiBank Group?
mb.io is a crypto trading platform owned and operated by MultiBank Group.Think of MultiBank Group as the parent company that provides the foundation, infrastructure, and institutional backing for mb.io to deliver secure, regulated crypto trading. What this relationship means for you:1. Institutional-grade security: mb.io leverages MultiBank Group's two decades of experience in financial markets to provide the same level of security trusted by major institutions.2. Regulatory credibility: MultiBank Group's global licenses and compliance expertise ensure mb.io operates under the highest regulatory standards (ASIC, VARA, and others).3. Financial strength: With $35 billion in assets backing the ecosystem, you're trading on a platform supported by real financial power, not just venture capital.4. Proven track record: MultiBank Group's 20+ years in financial services means mb.io is built on a foundation of experience, stability, and trust.5. Innovation meets tradition: mb.io combines the cutting-edge technology of crypto trading with the reliability and professionalism of a global financial institution.You get the best of both worlds: the innovation of crypto and the security of traditional finance.
Client Support
How do I contact mb.io support?
Getting help on mb.io is quick and easy: 1. On the mb.io app, tap the human icon in the upper left corner2. Select Live Support3. Share your concerns with our live support agent. Get help with account issues, transactions, verification, technical problems, and any other questions you have 24/7. Alternative contact methods: Email: (
[email protected]
) (
[email protected]
)
How long does support take to respond?
Response times depend on the complexity of your issue and current support volume. Typical response times: Live chat: A few minutes to connect with a support agentSimple inquiries: Usually resolved within minutesComplex issues: May take a few hours as we investigate and provide a detailed solution What affects response time: Issue complexity: Account verification and technical troubleshooting may take longer than simple questionsVolume: During peak hours or high-activity periods, response times may be slightly longerRequired investigation: Issues involving transactions, security holds, or withdrawals may need additional review Our goal:We aim to respond to every inquiry as quickly as possible while ensuring we provide accurate, helpful solutions.If your issue is urgent (for example, account access or security concerns), let the support team know right away and they'll prioritize it.
What are mb.io's support hours?
mb.io support is available 24/7, every day of the year. Crypto markets never sleep, and neither does our support. You can reach our team anytime through: Live chat on the mb.io appEmail (
[email protected]
) (
[email protected]
) No matter your timezone or trading schedule, we're here to help.
Account Security
How do I reset my password?
On the mb.io app: Open the app and tap the human icon in the upper left cornerTap SecuritySelect Change PasswordEnter your current password, then create and confirm your new passwordSave your changes Forgot your password?If you can't remember your current password, tap "Forgot Password" on the login screen. We'll send you a reset link via email. Follow the instructions to create a new password and regain access to your account.Choose a strong password with a mix of letters, numbers, and symbols. Don't reuse passwords from other accounts.
Can I have multiple accounts?
No, each person is allowed one mb.io account.This policy helps us maintain security, comply with regulations, and prevent fraudulent activity. If we detect multiple accounts linked to the same person, we may suspend or close those accounts.If you need to access different features or services, everything you need is available within your single mb.io account.
What should I do if my account is locked?
If your account is locked, contact our support team immediately.Accounts are typically locked for security reasons, such as: Multiple failed login attemptsSuspicious activity detectedA security hold triggered by unusual transactions To unlock your account: 1. Reach out to mb.io support via live chat or email2. Verify your identity (you may need to provide additional documentation)3. Our team will review your account and unlock it once everything is confirmed We're here 24/7 to help you regain access quickly and securely.
Deposits & Withdrawals
How do I deposit crypto to mb.io, and what cryptocurrencies and networks are supported?
Tap Deposit Crypto in the mb.io app, choose your cryptocurrency and blockchain network, then copy your unique wallet address or scan the QR code. Send crypto to that address from your external wallet or exchange it will appear in your mb.io wallet once the blockchain confirms the transaction. mb.io supports a wide range of cryptocurrencies including BTC, ETH, USDT, USDC, and more. To see the full list, go to Deposit Crypto and browse or search available assets. Supported networks include ERC-20 (Ethereum), TRC-20 (Tron), BEP-20 (BNB Smart Chain), and the native Bitcoin network, among others. Available networks vary by cryptocurrency and are shown at the time of deposit. Always double-check both the address and the network before sending. Crypto sent to the wrong address or network cannot be recovered.
How long do deposits take, and what if mine hasn't arrived?
Most deposits arrive within a few minutes. Typical times by network: Bitcoin (BTC): 1060 minutes Ethereum (ETH): 510 minutes USDT (ERC-20 or TRC-20): 510 minutes If your deposit hasn't arrived, the most common reasons are: Waiting for confirmations mb.io requires a set number of blockchain confirmations before crediting your account. Check the transaction status on a blockchain explorer using your TXID. Network congestion your deposit is likely on its way. Wrong network e.g., sending USDT on TRC-20 when you selected ERC-20 on mb.io. Wrong address verify you sent to your correct mb.io deposit address. Below minimum deposit deposits below this threshold may not be credited. If your deposit is still missing after 1 hour, contact support with your transaction hash (TXID).
What are deposit addresses, and can I generate a new one?
A deposit address is a unique wallet address tied to your mb.io account think of it like a bank account number for crypto. Each cryptocurrency has its own deposit address (e.g., your BTC address is different from your ETH address). You generally don't need to generate a new address your existing one works for all future deposits of that cryptocurrency. If you need a new address for security or organisational reasons, contact our support team. Your old address remains valid, and all deposits to any of your addresses will appear in your wallet. Security reminders: Only send the matching cryptocurrency to each address Always match the blockchain network Never share your deposit address private keys
هل تحتاج مساعدة في شيء آخر؟
تحدث معنا
لا تزال لديك أسئلة؟ يسعدنا مساعدتك.
أرسل طلبًا
املأ النموذج للحصول على مساعدة بشأن مشكلتك أو استفسارك.
الشروط والأحكام
تعرّف على الشروط والقواعد الخاصة باستخدام خدماتنا.
