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What if I withdrew to the wrong address?

نُشر في 2 مارس 2026تم التحديث في 2 مارس 20261 دقائق للقراءة

Blockchain transactions are permanent and irreversible. If you withdrew crypto to the wrong address, we cannot reverse or recover the transaction. If the address doesn't belong to you, those funds are lost.

In such a case, 

1. Contact the recipient (if known) to request a return.
2. Reach out to our support team with your transaction details. While we can't reverse blockchain transactions, we can help verify what happened and provide guidance.

You can ensure the correct address by:

  1. Copy and paste addresses, never type them manually
  2. Send a small test amount first for large withdrawals
  3. Verify the blockchain network matches your destination wallet