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How long do deposits take, and what if mine hasn't arrived?

發佈於 2026年3月29日•1 分鐘閱讀

Most deposits arrive within a few minutes. Typical times by network:

  • Bitcoin (BTC): 10–60 minutes
  • Ethereum (ETH): 5–10 minutes
  • USDT (ERC-20 or TRC-20): 5–10 minutes

If your deposit hasn't arrived, the most common reasons are:

  1. Waiting for confirmations — mb.io requires a set number of blockchain confirmations before crediting your account. Check the transaction status on a blockchain explorer using your TXID.
  2. Network congestion — busy networks slow things down; your deposit is likely on its way.
  3. Wrong network — e.g., sending USDT on TRC-20 when you selected ERC-20 on mb.io.
  4. Wrong address — verify you sent to your correct mb.io deposit address.
  5. Below minimum deposit — some cryptocurrencies have minimum deposit requirements; deposits below this threshold may not be credited.

If your deposit is still missing after 1 hour, contact support with your transaction hash (TXID).

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