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Why is my account verification pending?

发布于 2026年4月12日•1 分钟阅读

If your verification is taking longer than expected, here are a few common reasons:

Document quality issues: Blurry photos, missing corners, or glare can slow things down.
Mismatched information: The details on your documents need to match what you entered during signup.
High volume: During busy periods, manual reviews can take a bit longer.

If your verification has been pending for more than an hour, contact our support team. They'll check what's happening and help you get verified quickly. They're available 24/7 via live chat or email.

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