Unfortunately, mb.io cannot reverse or recover the transaction. Blockchain transactions are permanent and irreversible - once sent, funds cannot be redirected.
Steps to take:
- Verify the address - confirm it's truly incorrect; addresses can look similar but still be valid
- Contact the recipient - if you sent to an address you control on another platform, or know the recipient, request a return
- Check if it's your own wallet - if you sent to another wallet you own, verify access and confirm the funds arrived
- Contact support - while we can't reverse blockchain transactions, we can help verify what happened and provide guidance
Prevention tips:
- Always copy and paste addresses - never type manually
- Double-check the address before confirming
- Send a small test amount first for large withdrawals
- Always verify the network matches your destination wallet
Crypto transactions are final. Always verify before you send.
