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What if I sent crypto on the wrong network?

发布于 2026年3月29日•1 分钟阅读

If you sent crypto on a different network than the one you selected on mb.io, your deposit will not arrive in your wallet. For example, if you selected ERC-20 on mb.io but sent USDT via TRC-20, the funds won't show up.

Contact our support team immediately with the following details:

  • The cryptocurrency you sent
  • The network you selected on mb.io
  • The network you actually sent on
  • Your transaction hash (TXID)
  • The amount sent

Our team will investigate. In some cases recovery may be possible, but it is not guaranteed and can take time. Prevention is key - always verify that the network you're sending from matches the network you selected on mb.io before confirming any transaction.

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