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What should I do if my account is locked?

發佈於 2026年3月29日•1 分鐘閱讀

If your account is locked, contact our support team immediately.
Accounts are typically locked for security reasons, such as:

Multiple failed login attempts
Suspicious activity detected
A security hold triggered by unusual transactions

To unlock your account:

1. Reach out to mb.io support via live chat or email
2. Verify your identity (you may need to provide additional documentation)
3. Our team will review your account and unlock it once everything is confirmed

We're here 24/7 to help you regain access quickly and securely.

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