What if I sent crypto on the wrong network?

Опубликовано 29 мар. 2026 г.•1 мин. чтения

If you sent crypto on a different network than the one you selected on mb.io, your deposit will not arrive in your wallet. For example, if you selected ERC-20 on mb.io but sent USDT via TRC-20, the funds won't show up.

Contact our support team immediately with the following details:

The cryptocurrency you sent
The network you selected on mb.io
The network you actually sent on
Your transaction hash (TXID)
The amount sent

Our team will investigate. In some cases recovery may be possible, but it is not guaranteed and can take time. Prevention is key - always verify that the network you're sending from matches the network you selected on mb.io before confirming any transaction.

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How do I deposit crypto to mb.io, and what cryptocurrencies and networks are supported?How long do deposits take, and what if mine hasn't arrived?What are deposit addresses, and can I generate a new one?Are there fees for depositing crypto, and what are the minimums?How do I buy crypto with a card, and what should I know?How do I withdraw crypto from mb.io, and how long does it take?What are withdrawal fees and limits?Why can't I withdraw, or why is my withdrawal pending or requiring extra verification?What if I withdrew crypto to the wrong address?What if I sent crypto to the wrong address on deposit?