If you're unable to withdraw, it could be because:
1. Account verification incomplete: You need to complete identity verification before withdrawing. Check your account status and finish any pending verification steps.
2. Withdrawal on hold: Your account may have a security hold due to:
Recent deposit (funds may be on hold for 24-72 hours)
Recent password reset (72-hour hold for security)
Suspicious activity detected
3. Insufficient balance: You must have enough crypto to cover the withdrawal amount plus network fees.
4. Minimum withdrawal not met: Each cryptocurrency has a minimum withdrawal amount. Check that you're withdrawing at least the minimum required.
5. Withdrawal limit reached: Daily or monthly withdrawal limits may apply based on your verification level.
6. Technical issue: The blockchain network or mb.io platform may be undergoing maintenance.
What to do: Check your account status and transaction history for any holds or restrictions. If the issue persists, contact our support team for assistance.