What if I sent crypto on the wrong network?

If you sent crypto on the wrong network, your funds won't arrive in your mb.io wallet.
For example, if you selected the ERC-20 network on mb.io but sent USDT on the TRC-20 network, the funds won't show up.

Contact our support team immediately with the following details:

• The cryptocurrency you sent
• The network you selected on mb.io
• The network you actually sent on
• Your transaction hash (TXID)
• The amount sent

Our team will investigate. In some cases, we may be able to recover funds sent on the wrong network, but this is not guaranteed and can take time.

Always verify that the network you're sending from matches the network on mb.io before confirming the transaction.